What do I do if I receive a TiVo Error Message starting with C?

1. Verify that your coax connections are secure.
2. Restart your TiVo box by going to:
   TiVo Central > Menu > Help > Restart Box.

If you cannot restart the box from the TiVo menus, you will need to powercycle the box:

1. Remove the power cord from the back of the box.
2. Wait at least 15 seconds and then reinsert the power cord.
3. If these steps do not resolve your issue, please go to: General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

C27, C127, C130, C133

1. Verify that your coax connections are secure.
2. Reset your modem by pressing a straightened paperclip into the small Reset hole on the back of the device and holding it for three seconds (for more detail, see How do I reset my modem?).
3. Restart your TiVo box by going to:
   TiVo Central > Menu > Help > Restart Box.

If you cannot restart the box from the TiVo menus, you will need to powercycle the box:

1. Remove the power cord from the back of the box.
2. Wait at least 15 seconds and then reinsert the power cord.
3. If these steps do not resolve your issue, please go to: General Networking Troubleshooting Tips

C421, C422

1. Perform a Guided Setup on the Mini by going to TiVo Central > Menu > Help > Reset to Defaults > Repeat Guided Setup (for more detail, see How do I perform a Repeat Guided Setup on my TiVo box?).
2. Connect to the TiVo Service on the DVR by going to TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
3. Unplug power from all TiVo devices, then reset the modem (for more detail, see How do I reset my modem?).
4. After the modem comes online, connect the DVR first, followed by the Minis.

We recommend you wait 30 minutes, then try using the “What to Watch Now” feature again.

If you’re still having trouble, please contact Technical Support.